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Combat Nurse Bullying: Proven Strategies to Take Action

The sad reality is that nurse bullying is a distraction from patient care. We’ve likely all been there... Either as the target of nurse bullying or have been witness (perhaps a silent witness) to bullying taking place at work.
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Information

Faculty:
Theresa Puckett
Duration:
1 Hour 28 Minutes
Format:
Audio and Video
Copyright:
Jan 15, 2018

Description

The sad reality is that nurse bullying is a distraction from patient care.

We’ve likely all been there... Either as the target of nurse bullying or have been witness (perhaps a silent witness) to bullying taking place at work.

It does seem contradictory that someone can be both a nurse and a bully. So why does it happen at such significant rates? If we understand the reasons why nurse bullies choose their victims, we can take steps to protect ourselves while at work. And if we can understand the reasons behind a co-worker’s actions, we are more likely to intervene in a way that generates the desired results.

It is time now to take a stand. To stand up for yourself and others who have been disrespected, gossiped about, withholding expected patient information, or criticized in front of patients/families. Bullying can come in so many forms. In less than 90 minutes, you will learn proven strategies from expert Theresa Puckett PhD, RN, CNE, to help turn your department or unit in to a peaceful and enjoyable place to work.

Handouts

Outline

  • Historical overview of bullying in nursing
  • Expressions of bullying
    • Silence
    • Violence
    • Mobbing
  • Examples
    • From practice: Horizontal and vertical violence
    • From academia: Bullied students and faculty members
  • Theories of bullying in nursing
    • Glasser’s Choice Theory
    • Oppression Theory
    • Nurse as Wounded Healer
  • How are the victims chosen?
    • Individual factors
    • Workplace characteristics
    • How nursing values incite bullying
  • Consequences of bulling
    • On individuals
    • On organizations
  • Addressing bullying: Individual Interventions
    • Recognizing Super Nurses, Backstabbers and Green-with-Envy Nurses
    • Basics of “carefronting”
    • Common communication pitfalls and how to address them
    • Phrases to form connections
    • Communication tools: IMPROVE, SBI, DESC and BEE
  • Addressing bullying: Organizational Interventions
    • Stop Bullying Toolkit
    • Nursing Incivility Scale
    • Civility Index Dashboard
    • Float Survey questions
  • Future directions

Faculty

Combat Nurse Bullying: Proven Strategies to Take Action

Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Related seminars and products: 4

Nurse Educator

Cleveland State University


Theresa Puckett is a certified nurse educator who has held a variety of academic teaching appointments at the undergraduate and graduate levels. Currently, she works clinically as a nurse at The Cleveland Clinic and as an EMR Consultant for a large healthcare group. Dr. Puckett has taught lecture, clinical, and lab courses in addition to serving as a preceptor for nursing education graduate students.

Dr. Puckett is a member of the National League for Nursing and served on the first CNE Certification Commission. She also served on the Educational Leadership Advisory Council for the Ohio League for Nursing. Theresa earned a BSN from Ursuline College, MSN and PhD from University of Akron and a postmasters certificate in nursing education from the University of Toledo. She has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation. She looks forward to sharing her best creative teaching/learning strategies with you!

Disclosures:

Financial: Theresa Puckett has an employment relationship with University Hospitals Richmond Medical Center; Euclid Hospital, Lutheran Hospital Cleveland Clinic Foundation; and Stark State College. She receives a speaking honorarium from PESI, Inc.

Nonfinancial: Theresa Puckett is a member of the American Nurses Association; American Psychiatric Nurses Association; and American Psychological Association.